Frequently Asked Questions
Everything you need to know about your creative journey with us.
What types of sewing machines do you carry?
We offer a wide range of machines from industry-leading brands, including computerized sewing machines, heavy-duty quilters, embroidery machines, and versatile sergers for every skill level.
Do you offer international shipping?
Yes, we ship our sewing supplies and machines worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
What is your return policy for fabrics and notions?
Unopened notions and accessories can be returned within 30 days. Please note that cut-to-order fabrics and thread are final sale unless a defect is present.
How can I track my order?
Once your order is processed, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.
Are your products covered by a warranty?
All new sewing machines come with a full manufacturer's warranty. We also provide a 1-year technical support guarantee for all hardware purchased through our store.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free financing options through Affirm for larger machine purchases.